How It Works
We deliver Nationwide within New Zealand 5 days a week. We regret that owing to MAF regulations, we are unable to send meat products overseas. For a range of fabulous gifts to send Worldwide please visit our www.atasteofnz.co.nz for plenty of New Zealand treasures, including Wine and Food items, to send to loved ones overseas.
Urban deliveries
For all customers we prefer to receive your order by 3pm two days before you would like it delivered. You can expect your delivery from early morning and up to 5pm.
We deliver five days a week nationwide Tuesday through Saturday.
Rural deliveries
For Rural Customers we ask that you nominate an urban address from which to collect your order. Typically this will be a local post shop or superette. Door to door deliveries of perishable product is currently unattainable to rural addresses.
Tracking your delivery
We will advise you via email or phone of your individual tracking number once your order has been dispatched.
If you are at all worried about your delivery, please either phone us on 0800 737 800 or call the Courier Post Track'n'trace service on 0800 268 743 and dial 0 to speak to an operator. Have your Tracking Number handy.
The special care we take
Gourmet Direct only works with trusted suppliers with established reputations for quality in New Zealand (and often International) food market.
Our core meat products - Beef, Lamb, Veal and Venison are sourced chiefly from Silver Fern Farms Limited.
Gourmet Direct chilled or frozen meat products are already aged and vacuum packed for maximum flavour, texture and shelf life. Each product is manufactured to a strict specification delivering you consistently stunning product every time.
Our frozen products are snap frozen to swiftly seal in the natural properties of the meat guaranteeing your defrosted product is in mint condition. Slow freezing in your domestic freezer can dry and stress meat fibres by comparison.
Every order is packed by hand with large, reusable gel icepacks to ensure your package travels safely with the least possible temperature fluctuation.
For Food Safety and Seasonal reasons we sell some products frozen.
For Freshness – Our frozen products are snap frozen to swiftly seal in the natural properties of the meat guaranteeing your product defrosts in mint condition. Slow freezing in your domestic freezer can dry and stress meat by comparison. Our products are frozen freshly processed so as to minimise bacteria development.
What Does the Use by Date Mean on frozen product? – Your frozen product will arrive with it's fresh-cut Use By date displayed. This date refers to it's CHILLED state shelf life and may be well before the date of delivery. This is normal. Once the product freezes down it takes on a new lease of shelf-life! Industry regulations mean that most NZ food products display a Use By date which refers to their pre-frozen state. (Please contact Customer Services on Freephone 0800 737 800 for further explanation)
Convenience – If you are travelling with your order, why not ask us to freeze it down professionally for you at no extra cost.
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